Week 3 - 5 Whys Problem Solving
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Session objective: In this session we will talk about how the 5 Whys technique is a proven and effective problem-solving technique.
Exercise objective: To practice 5 Whys problem solving technique
Pair with another trainee that has a different work style to yours. Talk to each other in turns about a recent problem you faced, what action you have taken so far and what help you still need.
Use active listening skills and apply the 5 Whys technique to discover the root cause of the problem.
Repeat this exercise in 3 different pairs.