> For the complete documentation index, see [llms.txt](https://personal-development.codeyourfuture.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://personal-development.codeyourfuture.io/em-modules/node/untitled-4.md).

# Week 3 - 5 Whys Problem Solving

### Session: 5 Whys Problem Solving

**Session objective:** In this session we will talk about how the 5 Whys technique is a proven and effective problem-solving technique.

{% embed url="<https://docs.google.com/presentation/d/1K-k4AHUl4WgyPrVQbddDZmo7iNBWX-wKFPS0iGVJfMQ/edit#slide=id.ga9333c68a9_0_33>" %}
5 whys problem solving slides
{% endembed %}

#### Exercise (30 min)

**Exercise objective:** To practice 5 Whys problem solving technique

Pair with another trainee that has a different work style to yours. Talk to each other in turns about a recent problem you faced, what action you have taken so far and what help you still need.

Use active listening skills and apply the 5 Whys technique to discover the root cause of the problem.

Repeat this exercise in 3 different pairs.